Once upon a time I worked for a company that provided DSL internet. One day we got a call from a customer complaining that they had no connection. We investigated and discovered that their line had been completely cancelled from under us and ask the customer what happened to their telephone line. They said they had set up VoIP on their internet connection, and thus no longer had need of their telephone line and so they cancelled it. The telephone line on which we had provisioned their DSL internet... "No more hand-written code" sounds to me an awful lot like "we don't need that telephone line any more". The real shame here is that the fall-out won't be as sudden and the people who ought to be getting the brunt of it will manage to squirm out of any responsibility.